Question 1

The capacity of an information channel is influenced by all of these except

Accepted Answer

A)   the ability to establish a personal focus.
B)   the ability to handle multiple cues simultaneously.
C)   the ability to facilitate rapid, two-way feedback.
D)   the ability to minimize costs.
E)   both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.F) B) and D)
G) None of the above

Question 2

______________________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com...

Question 3

To ensure positive, effective communication, managers should use which of the following techniques?

Accepted Answer

A)   Multiple channels of communication
B)   Management by wandering around
C)   Formal communication channels
D)   All of these
E)   Multiple channels of communication and formal communication channelsF) A) and D)
G) None of the above

Question 4

Which of these refers to a team communication structure in which team members freely communicate with one another and arrive at decisions?

Accepted Answer

A)   Decentralized network
B)   Centralized network
C)   Linear network
D)   Circular network
E)   Gossip structureF) A) and E)
G) D) and E)

Question 5

Communication is defined as the process by which information is exchanged and understood by two or more people.

Accepted Answer

A) True 
 B)False

Question 6

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 7

________ exist when organizations do not provide adequate upward, downward and horizontal communication,.

Accepted Answer

A)   status and power differences
B)   differences across departments in terms of needs and goals
C)   absence of formal channels
D)   communication flow
E)   semanticsF) C) and E)
G) A) and B)

Question 8

Communication apprehension is an individual's level of fear or anxiety associated with interpersonal communications.

Accepted Answer

A) True 
 B)False

Question 9

_________________________ means sharing all types of information throughout the company, across functional and hierarchical levels.

Accepted Answer

The answer of _________________________ means sharing all types of information...

Question 10

__________ is the most familiar and obvious flow of formal communication.

Accepted Answer

A)   Downward communication
B)   Gossips
C)   Horizontal communication
D)   Upward communication
E)   Vertical communicationF) A) and D)
G) A) and C)

Question 11

A few individuals each convey information to several others in a gossip chain.

Accepted Answer

A) True 
 B)False

Question 12

To inform managers of impending company-wide layoff, which communication channel would be most successful?

Accepted Answer

A)   Telephone conversations
B)   Face to face contact
C)   Electronic media
D)   Written media
E)   None of theseF) D) and E)
G) None of the above

Question 13

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

Question 14

List the four individual level barriers to communication.

Accepted Answer

The four barriers are (1) inte...

Question 15

Channel richness refers to the

Accepted Answer

A)   number of messages a channel can carry at one time.
B)   speed in which messages can be carried.
C)   amount of information that can be transmitted during a communication episode.
D)   number of channels available at any one time.
E)   profitability potential of a proposed channel.F) B) and E)
G) B) and D)

Question 16

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

A) True 
 B)False

Question 17

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

Accepted Answer

A) True 
 B)False

Question 18

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)   20 percent
B)   100 percent
C)   50 percent
D)   80 percent
E)   40 percentF) A) and B)
G) A) and D)

Question 19

__________ communication can exist within the individual or as part of the organization.

Accepted Answer

A)   Channels of
B)   Cues of
C)   Barriers to
D)   Semantics of
E)   Feedback fromF) B) and D)
G) B) and E)

Question 20

The grapevine is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

A) True 
 B)False

Exam 17: Communication

The grapevine is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Correct AnswerverifiedShow Answer

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

Correct AnswerverifiedShow Answer

A formal communication channel is a communication channel that flows within the chain of command.

Correct AnswerverifiedShow Answer

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Correct AnswerverifiedShow Answer

Communication is defined as the process by which information is exchanged and understood by two or more people.

Correct AnswerverifiedShow Answer

__________ communication can exist within the individual or as part of the organization.

Correct AnswerverifiedShow Answer

A few individuals each convey information to several others in a gossip chain.

Correct AnswerverifiedShow Answer

______________________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Correct AnswerverifiedFormal com...View AnswerShow Answer

To inform managers of impending company-wide layoff, which communication channel would be most successful?

Correct AnswerverifiedShow Answer

List the four individual level barriers to communication.

Correct AnswerverifiedThe four barriers are (1) inte...View AnswerShow Answer

The capacity of an information channel is influenced by all of these except

Correct AnswerverifiedShow Answer

Which of these refers to a team communication structure in which team members freely communicate with one another and arrive at decisions?

Correct AnswerverifiedShow Answer

To ensure positive, effective communication, managers should use which of the following techniques?

Correct AnswerverifiedShow Answer

________ exist when organizations do not provide adequate upward, downward and horizontal communication,.

Correct AnswerverifiedShow Answer

Channel richness refers to the

Correct AnswerverifiedShow Answer

_________________________ means sharing all types of information throughout the company, across functional and hierarchical levels.

Correct AnswerverifiedShow Answer

__________ is the most familiar and obvious flow of formal communication.

Correct AnswerverifiedShow Answer

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Correct AnswerverifiedShow Answer

What percentage of a manager's time is spent in direct communication?

Correct AnswerverifiedShow Answer

Communication apprehension is an individual's level of fear or anxiety associated with interpersonal communications.

Correct AnswerverifiedShow Answer

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Formal com...
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The four barriers are (1) inte...
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