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Which of the following statements about agent wholesalers is FALSE?


A) Agent wholesalers do not own the products they sell.
B) Their main purpose is to help in buying and selling.
C) They normally specialize by customer type and by product or product line.
D) They are more common in international trade than in domestic trade.
E) They usually provide a larger number of functions than limited-function wholesalers.

F) D) and E)
G) B) and E)

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In Japan products are often bought and sold by a series of merchant wholesalers on their way to the business user or retailer.

A) True
B) False

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A limited-line store is to a single-line store as


A) a tennis shop is to a sporting goods store.
B) a paint store is to a drugstore.
C) quality is to price.
D) a CD and tape store is to a movie theater.
E) full service is to self-service.

F) B) and C)
G) C) and D)

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U.S. Census data show that:


A) retailers are more numerous than manufacturers and wholesalers combined.
B) only about 11 percent of all retailers have annual sales over $5 million.
C) over 56 percent of all retailers have annual sales less than $1 million.
D) all of the above.
E) none of the above.

F) All of the above
G) B) and C)

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The trend toward scrambled merchandising can be explained by:


A) the "Wheel of Retailing" Theory.
B) the fact that cities are getting larger and larger, and it is harder for a retailer to segment the market.
C) growing consumer demand for more service in retail stores.
D) the fact that some retailers have traditionally used markups which seem "too high" to other retailers.
E) the growth of telephone and direct-mail retailers.

F) B) and D)
G) A) and D)

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The main difference between merchant wholesalers and other wholesalers is that they:


A) are more aggressive at selling than agent wholesalers.
B) offer fewer wholesaling functions.
C) have the lowest operating expenses as a percent of sales.
D) own (take title to) the products they handle.
E) are willing to perform retailing functions also.

F) A) and D)
G) C) and D)

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A number of independent drugstores are working with a wholesaler to obtain economies of scale in buying. They were organized by this wholesaler after a recent meeting to discuss ways of competing with corporate chains. These drugstores are now part of a:


A) corporate chain.
B) voluntary chain.
C) consumer cooperative.
D) cooperative chain.
E) franchise chain.

F) A) and C)
G) B) and D)

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Dolly Westin calls on the many gift shops in Savannah and sells a variety of unique decorative glass items, wind chimes, and picture frames produced by the companies that she represents. The store owners can order from Dolly rather than from the three different producers she represents. Apparently, Dolly is a


A) selling agent.
B) rack jobber.
C) drop-shipper.
D) broker.
E) manufacturers' agent.

F) B) and E)
G) C) and D)

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When a supermarket manager decides to offer online ordering at the store's Web site, this is a decision about:


A) Product
B) Place
C) Promotion
D) Price

E) A) and C)
F) A) and B)

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"Soak" is a retailer with two locations in a major metropolitan area, both of which are in large, popular shopping centers. It carries a unique assortment of high-quality shower and bath products, such as soaps, bubble bath, and bath oils. One of its most popular products is a "bath bomb"-a round ball that fizzes and releases aromatic bath oils when placed in a bathtub filled with warm water. The small staff at the store is very knowledgeable about the store's products and provides a high level of customer service. "Soak" would be classified as a:


A) Convenience store.
B) Department store.
C) Discount house.
D) Specialty shop.
E) General store.

F) B) and C)
G) A) and B)

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A retailer's "Product" may include:


A) a particular assortment of goods and services.
B) special orders.
C) advice from salesclerks.
D) quality.
E) all of the above.

F) A) and D)
G) All of the above

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Which of the following best describes what "retailing" involves?


A) The sale of consumer products to wholesalers, retailers, or final consumers.
B) The performance of all merchandising activities except promotion and pricing.
C) The sale of both business and consumer products.
D) The sale of products to final consumers.
E) All of the above describe what retailing involves.

F) A) and D)
G) None of the above

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Internationally, door-to-door selling is growing in popularity and, in the U.S., it accounts for more than 15 percent of all retail sales.

A) True
B) False

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It's usually possible for a consumer to get much more information about a product in a retail store than on the Web.

A) True
B) False

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Chains formed by independent retailers to run their own buying organizations and conduct joint promotion efforts are called:


A) cooperative chains.
B) true values.
C) voluntary chains.
D) retailer chains.
E) franchise operations.

F) B) and C)
G) A) and B)

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Jason Everson represents producers of several noncompeting industrial product lines. When he visits his clients, he carries a catalog from each one of the producers he represents. He goes through the catalogs with his clients and then places orders on their behalf with the producers, who pay Jason a commission based on what he sells. Jason is a(n) :


A) Auctioneer.
B) Broker.
C) Selling agent.
D) Rack jobber.
E) Manufacturer's agent.

F) All of the above
G) A) and E)

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Rack jobbers


A) specialize in hard-to-handle assortments of products that a retailer does not want to manage.
B) own the products they sell but they do not actually handle, stock, or deliver them.
C) promptly deliver perishable products that regular wholesalers prefer not to carry.
D) sell out of catalogs that may be distributed widely to smaller industrial customers or retailers.
E) are basically manufacturers' agents who specialize in international trade.

F) B) and C)
G) A) and E)

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A selling agent takes over the whole marketing job of producers, not just the selling function.

A) True
B) False

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The main difference between agent wholesalers and merchant wholesalers is:


A) the kind of selling they do.
B) that agent wholesalers do not own the products they sell--while merchant wholesalers do.
C) that no agent wholesalers physically handle products--while all merchant wholesalers do.
D) their attitudes regarding the marketing concept.
E) There is no difference--an agent wholesaler IS a merchant wholesaler.

F) A) and E)
G) All of the above

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Door-to-door selling now accounts for less than 1 percent of retail sales.

A) True
B) False

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